sap crm online trainining

SAP CRM Onlinetraining :

Customer relationship management (CRM):

It is a model for managing a company’s interactions with customers clients, and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support.The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients to return, and reduce the costs of marketing and client service.CRM describes a company-wide business strategy including customer-interface departments as well as other departments.Measuring and valuing customer relationships is critical to implementing this strategy.

Sap crm versions:

SAP CRM 7.0 released as Part of SAP Business Suite 7.0 in 2009
SAP CRM 2007 (6.0) released in 2007
SAP CRM 5.0

Course duration: 45-50hours

Course content:

MASTER DATA

Organizational Mgmt in SAP CRM
Territory Mangement
Business Partners
Products
Product Catlogs
Installed Base Mangement
Warranty Management
Solution Database

BASIC FUNCTIONS

Transactions
Date Management
Text Management
Pricing
Billing
Free Goods
Product Configuration
Output configuration
actions
Business workflow
UI framwork and Configuration
Credit Management
Multi Level Categoration
Funds Management
Cliams Management
CRM Marketing
Solution Overview of Marketing
Campaign Management
Key figure planning
Lead Management
Marketing Calendar
Personalized Mail
Segmentation
List Management
Bounce Management

CRM SALES(SALES FORCE AUTOMATION…SFA)

Account Planning
Activity management
Oppurtunity Management
Pipeline Performance Management
Quotation and order Management
Outline ageements in CRM Sales
Availiability Check
Taxes
Rebate Processing

CRM SERVICE

Solution Overview of Service
Service Contract Management
Warranty Management
Product Service Letters
Service Orders and Quotation
Web Requests
Complaints and Returns
In House repair orders
Service resource Planning
Case Management
Service Confirmations

CRM INTERACTION CENTER

IC in Marketing
IC in Sales
IC in Service

CRM FIELD(MOBILE)

CRM WEBCHANNEL

CRM Webchannel B2B
CRM Webchannle B2C
Internet customer Self Service(ICSS)

SCENARIOS IN CRM

MARKETING SCENARIOS

Campaign Management
Segmentation
Sales Scenarios
Lead to Cash

SERVICE SCENARIOS

Service Order Management

CRM GENERAL

ACE
Email
Work List
Template Designer
Survey Tool

CRM TECHNICAL TOPICS

Software Agent Framework
Easy Enhancement Workbench
Rule Builder, Rule Modeler

CRM PROJECT MANAGEMENT

Solution Manager
Project Management In CRM
Resume Guidance
FAQs
Mock Interviews

Contact us:

Max online training

http://www.maxonlinetraining.com

USA: +1-940 440 8084